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[Resolved] Get white screen trying to edit two templates

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This topic contains 6 replies, has 3 voices.

Last updated by Nigel 6 months, 2 weeks ago.

Assisted by: Minesh.

Author
Posts
#2691300
2024-04-07_14-56-13.jpg

I am trying to: Edit Series and Audiobooks Content Templates

Link to a page where the issue can be seen: hidden link

I expected to see: Content template with blocks

Instead, I got: white screen

#2691349

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

This looks like similar to the following issue and if thats correct this is known to us.

Can you please try to follow the following errata and check if the workaround shared help you to resolve your issue.
- https://toolset.com/errata/wordpress-6-5-update-breaks-editor-if-using-core-media-block-with-dynamic-sources/

#2691392

Thanks. Do we know timing of correction. We would prefer not to have to rollback the platform update.

#2691396

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Our first priority is to resolve this issue and our Devs are working on it. However - I do not have any timeframe yet to share with you but we will try to offer a fix as soon as possible.

#2691397

Thanks!

#2692239

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

changing the ticket status.

#2696665

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi John

As noted in the other thread, the updates are now available.