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[Resolved] get the error message "Update failed: Update package not available."

This thread is resolved. Here is a description of the problem and solution.

Problem:
The customer is trying to update Toolset Types from version 2.2.23 to 3.5.2 after purchasing a license, but they encounter an error message.

Solution:
If the website has very old versions of Toolset plugins, such as Types version 2, automatic updates won't work due to the significant version difference. A manual update is required:

Download the plugin from the Toolset account downloads page.
Upload the newer version of Types to the site via the WordPress admin area:
Navigate to WP Admin -> Plugins -> Add New Plugin -> Upload Plugin.
Confirm to overwrite the existing plugin version when prompted.
Once updated manually, future updates for Toolset plugins should be manageable from the admin area.

Relevant Documentation:
https://blog.hubspot.com/website/how-to-add-wordpress-plugins

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: America/Sao_Paulo (GMT-03:00)

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This topic contains 1 reply, has 2 voices.

Last updated by Mateus Getulio 1 month, 2 weeks ago.

Assisted by: Mateus Getulio.

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#2700666
Screenshot 2024-06-03 115403.png

Tell us what you are trying to do? update Toolset Types from 2.2.23 to 3.5.2

just purchased a license to update the version on our website but get the above error message

#2700789

Mateus Getulio
Supporter

Languages: English (English )

Timezone: America/Sao_Paulo (GMT-03:00)

Hi,

Thank you for contacting us and I'd be happy to assist.

If your website has very old versions of Toolset plugins(your site seems to be running Types version 2), you won't be able to perform an automatic update due to the huge difference to the version 3.

You will need to perform a manual update by downloading the plugin from the link below and then uploading the newer version of Types to your site:
https://toolset.com/account/downloads/

Toolset plugins can be installed, just like regular WordPress plugins.

You can upload them in the WordPress admin area at WP Admin -> Plugins -> Add New Plugin -> Upload Plugin.
( ref: hidden link )

Note: When asked to overwrite the existing plugin version, you can confirm to overwrite the newer version.

Once the plugin is updated, you should be able to update the future Toolset plugins from the admin area.

regards,
Mateus

This ticket is now closed. If you're a Toolset client and need related help, please open a new support ticket.