This thread is resolved. Here is a description of the problem and solution.
Problem:
The customer is trying to update Toolset Types from version 2.2.23 to 3.5.2 after purchasing a license, but they encounter an error message.
Solution:
If the website has very old versions of Toolset plugins, such as Types version 2, automatic updates won't work due to the significant version difference. A manual update is required:
Download the plugin from the Toolset account downloads page.
Upload the newer version of Types to the site via the WordPress admin area:
Navigate to WP Admin -> Plugins -> Add New Plugin -> Upload Plugin.
Confirm to overwrite the existing plugin version when prompted.
Once updated manually, future updates for Toolset plugins should be manageable from the admin area.
Relevant Documentation:
https://blog.hubspot.com/website/how-to-add-wordpress-plugins
This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.
Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.
No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.
| Sun | Mon | Tue | Wed | Thu | Fri | Sat |
|---|---|---|---|---|---|---|
| - | 9:00 – 12:00 | 9:00 – 12:00 | 9:00 – 12:00 | 9:00 – 12:00 | 9:00 – 12:00 | - |
| - | 13:00 – 18:00 | 13:00 – 18:00 | 13:00 – 18:00 | 13:00 – 18:00 | 13:00 – 18:00 | - |
Supporter timezone: America/Sao_Paulo (GMT-03:00)
This topic contains 1 reply, has 2 voices.
Last updated by Mateus Getulio 3 months ago.
Assisted by: Mateus Getulio.
Tell us what you are trying to do? update Toolset Types from 2.2.23 to 3.5.2
just purchased a license to update the version on our website but get the above error message
