Hello,
I am using a Form on single posts on hidden link For example hidden link
The button to open the form is only visible when logged-in. I work with Avada modal, to show te form, but some fields are not working properly. I don't see text in de wysiwyg and also the date field is not working.
is this an Avada issue or can you help me?
See: https:/dainamics.nl/video/form.mp4
Minesh
Supporter
Languages:
English (English )
Timezone:
Asia/Kolkata (GMT+05:30)
Hello. Thank you for contacting the Toolset support.
Can you please make sure you are using latest Toolset plugins.
If no:
- We always recommend running your site with the latest stable release plugin version.
*** Please make a FULL BACKUP of your database and website.***
Could you please update ALL Toolset plugins to it's latest officially released version. You can download the latest plugin release from your accounts page:
=> https://toolset.com/account/downloads/
If yes:
1)
- Do you see any JavaScript error with your browser's console?
2)
*** Please make a FULL BACKUP of your database and website.***
Could you please try to resolve your issue by deactivating all third-party plugins as well as with the default theme to check for any possible conflicts with any of the plugins or themes?
- Do you see any difference?
If yes:
1)
- Do you see any JavaScript error with your browser's console?
Only warnings as far as I can see.
2)
*** Please make a FULL BACKUP of your database and website.***
Could you please try to resolve your issue by deactivating all third-party plugins as well as with the default theme to check for any possible conflicts with any of the plugins or themes?
- Do you see any difference?
No difference. I couldn't deactivate Avada, because i use the Modal (pop-up) element.
When I open the form direct in the post it works well.. But there is another problem, see my formal issue:
https://toolset.com/forums/topic/cred-edit-form-is-not-opening-in-the-right-way/
I thought I had a solution to open the form in the modal.
Minesh
Supporter
Languages:
English (English )
Timezone:
Asia/Kolkata (GMT+05:30)
Honestly I suggest you to do not add form in popup as you may find issues with that sooner or latest when plugins/theme have updates in future. Even though we fix it for now - there is a possibility that you may have issue in future and in future we can fix that as well but again it will become a cycle.
It is on your now with what approach you would like to go with. We are here to help but I would suggest the form should be added to content template or on page/post rather then in popup.
Please let me know your feedback on this and we are happy to offer you further assistance.
Hi Minesh,
Thank you for your advice. I will remove the form from the pop-up. It seems an unbridgeable problem. I better go safe and put it back in the template.
My issue is resolved now. Thank you!
