Forms Opening for Editing in Drag/Drop vs Expert Mode

This thread is resolved. Here is a description of the problem and solution.

Problem:

The issue here is that the user is experiencing an issue where updating from an older version of our Forms plugin to the latest version of Forms.

If the user then tries to edit their previous created forms then all their customisations are lost because Forms is defaulting to the visual editor.

Solution:

Our team has resolved this and you can try the solution in the patch in the link below.

https://toolset.com/errata/custom-html-added-in-forms-versions-previous-to-2-3-is-lost-after-updating-to-2-3-4-directly/

If the patch does not work then I would recommend opening a new ticket for this issue.

This support ticket is created 5 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

Tagged: Content-submission forms, Toolset Forms

This topic contains 4 replies, has 2 voices.

Last updated by KentS9937 5 years, 7 months ago.

Assisted by: Shane.

Author

Posts

April 9, 2019 at 9:42 pm #1228206

KentS9937

Just recently many of my forms are opening up for editing in the drag/drop editor as opposed to Expert Mode. It's happening to most of my forms regardless of whether they were created before or after the drag/drop editor was released. If I switch to Expert Mode the previous form code is reset to the default overwriting my custom form code. So I'm unable to edit those forms without losing the existing code.

This is happening on a development site which requires login to view. Let me know if you'd like access to the site.

April 10, 2019 at 2:04 pm #1228657

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Kent,

Thanks for getting back to me.

I would like to get a copy of this site to test here locally. Would you mind if I installed the duplicator plugin and grabbed a copy?

Also let me know a form that I can test this with because I will be updating the plugin to see if this issue occurs for me as well using your site instance.

Thanks,
Shane

April 10, 2019 at 10:55 pm #1229054

KentS9937

Duplicator is installed on the site, but I was unable to get it to backup successfully as the site is over 500M. But you can probably tell it to skip some of the /wp-content/uploads/ media files and get it to finish. Feel free to make a copy of the site for your testing purposes.

The link below will create a new Phone Interview Form post. That page uses CRED form 3300, titled "Add Phone Interview Checklist Rev2".

hidden link

As you'll see from the link above the form has been crafted in expert mode. But when it's opened for editing the form isn't in expert mode. And when switching to expert mode it's lost all the custom layout code.

April 11, 2019 at 12:04 pm #1229290

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Kent,

Our team has resolved this and you can try the solution in the patch in the link below.
https://toolset.com/errata/custom-html-added-in-forms-versions-previous-to-2-3-is-lost-after-updating-to-2-3-4-directly/

Please let me know if this helps.
Thanks,
Shane

April 11, 2019 at 12:42 pm #1229304

KentS9937

Thanks. That appears to have fixed the problem.