This thread is resolved. Here is a description of the problem and solution.
Problem:
The issue here is that the user is experiencing an issue where updating from an older version of our Forms plugin to the latest version of Forms.
If the user then tries to edit their previous created forms then all their customisations are lost because Forms is defaulting to the visual editor.
Solution:
Our team has resolved this and you can try the solution in the patch in the link below.
If the patch does not work then I would recommend opening a new ticket for this issue.
This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.
Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.
| Sun | Mon | Tue | Wed | Thu | Fri | Sat |
|---|---|---|---|---|---|---|
| - | 9:00 – 12:00 | 9:00 – 12:00 | 9:00 – 12:00 | 9:00 – 12:00 | 9:00 – 12:00 | - |
| - | 13:00 – 18:00 | 13:00 – 18:00 | 13:00 – 18:00 | 14:00 – 18:00 | 13:00 – 18:00 | - |
Supporter timezone: America/Jamaica (GMT-05:00)
This topic contains 4 replies, has 2 voices.
Last updated by KentS9937 5 years ago.
Assisted by: Shane.
