Forms content replaced after plugin update

This support ticket is created 5 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: Asia/Hong_Kong (GMT+08:00)

Tagged: Content-submission forms, Toolset Forms

This topic contains 1 reply, has 2 voices.

Last updated by Luo Yang 5 years, 7 months ago.

Assisted by: Luo Yang.

Author

Posts

April 3, 2019 at 8:49 pm #1225472

PiotrO586

Hi,

I noticed that after update to the latest Toolset Forms the older forms I created to add posts are replaced by a new default content (some default set of fields) when try to edit those forms. I mean until I save the form the originally published form is not changed. But I cannot access the original form.

I attach a PDF with 2 pages. On the first one there is a view of the original published form, while the second page shows a view of the form when I try to edit it: hidden link

Peter

April 4, 2019 at 4:38 am #1225561

Luo Yang

Hello,

The problem you mentioned above is abnormal:

I save the form the originally published form is not changed. But I cannot access the original form.

Please check these:
1) Make sure you are using the latest version of Toolset plugins, you can download them here:
https://toolset.com/account/downloads/

2) In case it is a compatibility problem, please deactivate other plugins, and switch to wordpress default theme 2019, deactivate all Custom code snippets, and test again

3) If the problem still persists, please provide database dump file(ZIP file) of your website, also point out the problem page URL and form URL, I need to test and debug it in my localhost, thanks
https://toolset.com/faq/provide-supporters-copy-site/