Form editor expert mode not appearing

This thread is resolved. Here is a description of the problem and solution.

Problem:

The customer reported that the Toolset form editor's expert mode was not displaying properly, showing an empty div instead of the advanced code editor.

Solution:

The issue was caused by the customer's use of Bootstrap CSS and JavaScript files in their plugin settings page. Once the customer stopped loading these Bootstrap assets, the expert mode began working as expected.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	-
-	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	-

Supporter timezone: America/Sao_Paulo (GMT-03:00)

Tagged: Toolset Forms

This topic contains 0 reply, has 1 voice.

Last updated by - 1 year, 10 months ago.

Assisted by: Mateus Getulio.

Author

Posts

December 10, 2024 at 6:17 am #2787398

nikolasS

I am trying to: edit my form in expert mode

Link to a page where the issue can be seen:

I expected to see: the advanced code to modify

Instead, I got: an empty div

December 10, 2024 at 9:31 am #2787414

Mateus Getulio

Hello,

I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://toolset.com/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

December 11, 2024 at 3:56 pm #2787650

nikolasS

I have removed all bootstrap js and css and it worked.
What is the policy to include these in my plugin?

December 11, 2024 at 8:19 pm #2787733

Mateus Getulio

Hello Nikolas,

Thank you for the update!

Could you please elaborate on the changes you made?

Where exactly did you remove the JS and CSS?

Are you referring to the "Toolset form CSS and JS" options in the settings, or did you make modifications directly in your codebase?

Thank you, please let us know.
Mateus

December 12, 2024 at 5:18 am #2787778

nikolasS

Hi Mateus,
i am using bootstrap for my plugin settings page. Once i stopped loading them it worked.
Maybe you should consider this in your dec or documentation?