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[Resolved] Form editor expert mode not appearing

This thread is resolved. Here is a description of the problem and solution.

Problem:

The customer reported that the Toolset form editor's expert mode was not displaying properly, showing an empty div instead of the advanced code editor.

Solution:

The issue was caused by the customer's use of Bootstrap CSS and JavaScript files in their plugin settings page. Once the customer stopped loading these Bootstrap assets, the expert mode began working as expected.

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Last updated by nikolasS 1 week, 5 days ago.

Assisted by: Mateus Getulio.

Author
Posts
#2787398
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I am trying to: edit my form in expert mode

Link to a page where the issue can be seen:

I expected to see: the advanced code to modify

Instead, I got: an empty div

#2787414

Mateus Getulio
Supporter

Languages: English (English )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello,

I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://toolset.com/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

#2787650

I have removed all bootstrap js and css and it worked.
What is the policy to include these in my plugin?

#2787733

Mateus Getulio
Supporter

Languages: English (English )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello Nikolas,

Thank you for the update!

Could you please elaborate on the changes you made?

Where exactly did you remove the JS and CSS?

Are you referring to the "Toolset form CSS and JS" options in the settings, or did you make modifications directly in your codebase?

Thank you, please let us know.
Mateus

#2787778

Hi Mateus,
i am using bootstrap for my plugin settings page. Once i stopped loading them it worked.
Maybe you should consider this in your dec or documentation?