Hi,
recently when editing and saving SOME Toolset (post) forms I get the following message:
Forbidden - You don't have permission to access this resource.
I noticed that after hitting SAVE the post address changes from
while for other forms that I CAN save the address doesn't change.
I have asked my hosting provider and they said it's not their issue, so I am wondering if it's a Toolset issue, please let me know.
Kind regards
Nicola
PS- not sure if it matters: site was recently moved to PHP 8
Hello. Thank you for contacting the Toolset support.
That is really strange behavior - I would like to know the following:
- You are loggedin with what user role and you are truing to save/update the form
- Do you know that you have enough permissions granted to save the form?
Can you please share problem URL and admin access details and tell me the steps that I should follow that should help me to reproduce the issue.
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.
I have set the next reply to private which means only you and I have access to it.
First of all, I found that you are using the outdated Toolset Types plugin. We always recommend running your site with the latest stable release plugin version.
*** Please make a FULL BACKUP of your database and website.***
Could you please update ALL Toolset plugins to it's latest officially released version. You can download the latest plugin release from your accounts page:
=> https://toolset.com/account/downloads/
Do you see any difference once you update ALL Toolset plugins to latest version? If your problem still persists:
In order to minimize the cause of the issue and make sure there is no conflict between the third-party plugins or theme you are using:
*** Please make a FULL BACKUP of your database and website.***
Could you please try to resolve your issue by deactivating all third-party plugins as well as with the default theme to check for any possible conflicts with any of the plugins or themes?
- Do you see any difference?
Hi Minesh,
now all Toolset plugins are updated (I thought they were already, there was no update warning ...). I also disabled all plugins and theme but the issue is always there. Is there any log file to check for errors ?
thanks
In addition to that can you please check the server log as well. Its certainly do not looks related to Toolset but from the server. Please check the following articles and see if you able to fix the issue:
- hidden link.
- hidden link
Hello Minesh,
I found out that the issue is in these lines in a form:
[cred_field field='geo' force_type='taxonomy' output='bootstrap' display='select' single_select='true' select_text='--- SELECT ---']
If I delete the display='select' single_select='true' select_text='--- SELECT ---'] part then I can save the form.
Is this info of any help for you ??
Regards
Nicola
Can you please make sure you do not have duplicate slug with taxonomy slug "geo". Please check if you have any other post or entity added to your system with the same slug "geo".
Here I've created the sandbox site for you, you can auto-login to it using the following link:
- hidden link
I added post type "Students" and taxonomy "Student Grades" and then created the following form and added the taxonomy:
=> hidden link
I do not able to reproduce the issue. Can you please try to add the taxonomy with slug "geo" like you have and check if you able to reproduce the issue.
Hi
I did what you asked and it works (and it WAS working for me too before the host migration). This tells me that is likely a server issue, but I need to give my provider more precise indications about which specific file could be involved: what file includes the select code ? what file includes the form code ? which db table ? and then check permissions status for those files. Would reinstalling plugins help ? thanks
You should try to reinstall the forms plugin and check there is no harm in that.
You should check with your hosting provider and check if proper permissions are granted for the toolset forms plugin files - I agree with you that It certainly seems server issue.
Minesh,
I upgraded the plugin yesterday as per your suggestion and checked that all permissions are ok ( 755 for folders and 644 for files) . Actually it's the .... display='select' .... that triggers the Forbidden message. Could you please ask the developers if have a clue ? in the meantime I will ask the hosting provider.
thanks
There is no such error I get with sandbox site and if you want then you can send me duplicator copy of your site and I'll try to install on my local server and will check if I'm able to reproduce the issue.
But certainly it looks like the server issue I suggest you should check carefully with your hosting authority and if Toolset is involved we are happy to look at the issue without any doubt.
Hello Minesh,
I still have the issue but it's definetly not a Toolset problem. I have copied my whole site to localhost and it works perfectly. I am dealing with my hosting provider. Thank you. Kind regards
