[Resolved] Flatsome UX Builder problem

[Author]

Posts

[Matthias Reichl]

Hi,

since the last toolset update, there seems to be a problem with flatsome´s UX builder. We´ve created a content template and we´ve inserted different views in this content template. This content template is inserted via shortcode to each product at a custom product tab.

Whenever I open the UX builder at a product to edit the post content, the preview at flatsome´s UX builder is displayed above the header and therefore hidden.
Can you please check and fix it?

Whenever I delete the views at the content template it works again.

Regards,

[Shane]

Hi Rainer,

Thank you for contacting our support forum.

Could you Provide me with a screenshot of the issue and a link to an area where I can see the issue clearly ?

Thanks,
Shane

[Matthias Reichl]

Hi,

you can find this issue at e.g. hidden link
Please have a look at the attached image. The whole banner area an all other areas of ux builder are above the visible window.

You will need http auth. You will find these credentials at my other tickets hopefully or please open a further private message.

Regards,

[Christian Cox]

Hi, Shane is out on public holiday today and will return tomorrow to assist you. I have activated private reply fields here so you can share credentials and he can get started as soon as possible tomorrow.

[Shane]

Hi Rainer,

In a case like these I would suggest that you also make contact with the Flatsome theme support.

However is there a page that you can show me or screenshot of what it should look like normally ?

Thanks,
Shane

[Matthias Reichl]

Hi,

when we disable toolset views, it works. It had worked, before we installed the last toolset update - so it has to be a bug on your site. Flatsome update was a longer time ago.

Please find the screenshot attached.

Regards,

[Shane]

Hi Rainer,

Thank you for the screenshot.

Would you mind if I took a duplicator package from your site so that I can escalate this to our 2nd tier supporters for further debugging ?

Thanks,
Shane

[Matthias Reichl]

Hi,

you can take a duplicator package (it´s a multisite).

Regards,

[Shane]

Hi Rainer,

I'm trying to do the backup with the duplicator plugin but I need you to enable the "shell_exec" php function in order for me to get the sql dump of the site.

Thanks,
Shane

[Matthias Reichl]

Hi,

it is activated now.

Regards,

[Shane]

Hi Rainer,

Thank you for the patience.

I was able to finally get this up and running for testing and to my surprise i'm not able to see the issue when our Plugin is enabled. See Screenshot

What I recommend that you do is to temporarily disable all the non-toolset plugins with the exception of woocommerce and try again.

Once you have done this please let me know if the issue still remains for you.

thanks,
Shane

[Matthias Reichl]

Hi,

yes, you´re right. The plugin "Custom product tabs for woocommerce seems to be incompatible with the latest toolset version. Can you please check / confirm? What could I do to solve my issue?

Regards,

[Shane]

Hi Rainer,

On my localhost I have this plugin enabled and it works perfectly fine here.

It could be a multiple of issues not just with toolset and the custom tabs plugin.

Could you try using a lower php version like 7.1 and see what happens as locally i'm not able to replicate.

Thanks,
Shane

[Matthias Reichl]

Hi,

I´ve tried php7.1 and php 7.0. Both doesn´t solve the problem.

Regards,