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[Resolved] File Upload displaying WP Media Library, not opening local computer filesystem

This support ticket is created 5 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 7 replies, has 2 voices.

Last updated by DavidH606 5 years, 2 months ago.

Assisted by: Waqar.

Author
Posts
#1332289
file upload - wrong.jpg
file upload - correct.JPG

I am trying to: upload many files

Link to a page where the issue can be seen: hidden by access

I expected to see: open file dialog box

Instead, I got: media gallery & upload dialog box

Thanks, D

#1332347

Hi David,

Thank you for contacting us and I'd be happy to assist.

Have you tried to switch to the "Upload files" tab?
Screenshot: hidden link

Please let me know how it goes.

regards,
Waqar

#1332405

No, I don't want that dialog box to open at all.

workflow for these users is to upload files individually, to custom post types, all day, every day.

They are used to clicking select file, and the open dialog box is shown, now they have to wait for the WP Media dialog to open, load all the thumbnails, click upload, and then see their standard workflow. This is not acceptable to them. How do I set it back to the original method? Do I have to roll CRED back to a previous version or is there a setting somewhere in toolset (i've looked and looked, but it's a massive plugin)

Also apologies for missing chat, was called into a meeting, am available now.

#1332515

Hi David,

Thanks for writing back.

If you don't want to offer the WordPress Media library option at all, you can disable the checkbox for "Use the WordPress Media Library manager for image, video, audio, or file fields".

You'll find it in the individual form's edit screen as shown in this screenshot:
hidden link

Note: The downside would be that users won't be able to upload multiple files at once and will have to upload them, one-by-one ( which from your message, I understand is not a concern ).

I hope this helps and please let me know if you need any further assistance around this.

regards,
Waqar

#1332583

Thanks, I'm going to have to do this with a load of forms, can you sweet folks suggest an SQL command to run through the DB to set all forms to not use the library uploader?

Thanks,
D

#1333193

Hi David,

Due to the complexity involved in how that setting is stored in the form's settings, it won't be possible to share a custom SQL query or PHP function, but if you're comfortable using Database tool like phpMYAdmin, you can follow these steps:

Very important: please make a complete backup copy of the website, before making any changes to the database.

1. Please export your database in .sql file.

2. Open the exported file in your preferred code/text editor and replace all instances of:


\"has_media_manager\";s:1:\"1\";

With:


\"has_media_manager\";s:1:\"0\";

3. Empty the database and then import this edited .sql file in it.

This will uncheck that option for all Toolset Forms ( post, user and relationship forms ).

regards,
Waqar

#1333207

Brilliant, many thanks 🌞

#1333209

My issue is resolved now. Thank you!