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[Resolved] Featured image doesn't get refreshed

This support ticket is created 5 years, 12 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 2 replies, has 2 voices.

Last updated by Minesh 5 years, 12 months ago.

Assisted by: Minesh.

Author
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#1193376
Screenshot at Jan 30 12-33-48.png

Hi there,

I have a problem with this code: background-image: url("{!{wpv-post-featured-image size="full" output="url"}!}");

The code works but whenever I change the featured image in the custom post, it doesn't get refreshed and flushing the cache doesn't help. The only way to update the featured image is to remove that custom code from the content template, save it, go to the page, refresh then go back to the content template, re-add the custom code, and save. Quite a process and lots of wasted time, hopefully, you'll find a way to fix that.

Many thanks,.

#1193464

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Well - Are you using Divi theme? If yes, this looks like how Divi module handle such CSS code but to ensure first where exactly the issue is:

Can you please share problem URL and access details.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).

I have set the next reply to private which means only you and I have access to it.

#1193465

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Well - Are you using Divi theme? If yes, this looks like how Divi module handle such CSS code but to ensure first where exactly the issue is:

Can you please share problem URL and access details.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).

I have set the next reply to private which means only you and I have access to it.