[Closed] Fatal error in Toolset Views: Crashes causing a Blankpage in Elementor designer

[Author]

Posts

[davidM-65]

I am trying to: Edit an Elementor page that has a Toolset View

Link to a page where the issue can be seen:
URL /wp-admin/post.php?post=978&action=elementor

I expected to see: Edition page in Elementor View

Instead, I got: A blank page

REMARKS: We concluded that the issue is with Toolset Views plugin because if we disabled it the page works.

[Nigel]

Hi David

If you are getting a white screen while trying to open a page you should almost certainly have errors reported in the debug logs, could you please share details of those?

If you haven't already, turn on the debug log by editing your wp-config.php file and change the line with WP_DEBUG like so:

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
define('WP_DISABLE_FATAL_ERROR_HANDLER',true);

That will create a debug.log file in your /wp-content/ directory which you can examine in any text editor. Try re-visiting the same page and then inspect the log.

[davidM-65]

Hi Nigel.
I just added these 4 lignes in my wp-config.php and after I refreshed my conflictive page file but at the end I didn't gent any file in /wp-content/ folder

I have attached a screenshot.

Do you think is possible to have a quick conference to check it together? I think is fastest... don't you think so?

David M.

[davidM-65]

Hi, I don't understand why you will close this ticket, I just received this message:

Toolset
Dear David,

This is the Toolset support robot. Our support team is closing for the day and we haven't managed to reply to your thread:

Fatal error in Toolset Views: Crashes causing a Blankpage in Elementor designer
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[Waqar]

Hi David,

That automated message is not about closing the ticket, but, it just notifies at the day end, that the next available supporter will follow up on it.

Tip: Any additional code that needs to be added inside the "wp-config.php" should be added above the comment line:

/* That's all, stop editing! Happy publishing. */

If the error log file is not getting generated, most likely some third-party plugin or server's configuration is blocking it.

To troubleshoot this, I'll suggest the following steps:

1. Please make sure that the active theme and all plugins are updated to the latest versions.

2. It would be interesting to test this with all extra plugins (i.e. other than Toolset and Elementor) disabled and a default theme like Twenty Twenty-One.

If it's fixed, you can start adding the disabled items, one by one, to narrow down to a possible conflicting one.

3. In case the issue still persists, I'll need a clone/snapshot of the website, to investigate this in more depth on a different server.
( ref: https://toolset.com/faq/provide-supporters-copy-site/ )

Please let me know how it goes and I've set your next reply as private.

regards,
Waqar