Fatal Error during update

This thread is resolved. Here is a description of the problem and solution.

Problem: I tried to update to the latest plugin but I experienced a Fatal Error.

Solution: Reinstall Toolset plugins using clean copies from your account downloads page. Reactivate in the order Types, Views, Maps, Layouts, Forms, then Access, followed by any other Toolset plugins in no particular order.

This support ticket is created 6 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

This topic is split from https://toolset.com/forums/topic/bug-found-in-connecting-fields-and-lightbox/

Sun	Mon	Tue	Wed	Thu	Fri	Sat
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13:00 – 17:00	13:00 – 17:00	13:00 – 17:00	13:00 – 17:00	13:00 – 17:00	-	-

Supporter timezone: America/New_York (GMT-04:00)

Tagged: Setting up custom fields, Types plugin

This topic contains 2 replies, has 2 voices.

Last updated by Judith Sparks 6 years, 6 months ago.

Assisted by: Christian Cox.

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August 7, 2018 at 4:22 pm #1076411

Judith Sparks

1076405-Screen_Shot_2018_08_07_at_12.07.13_PM.png

I'm experiencing another issue now. The plugin required an update. Upon trying to update it took my site down. I can't update because WordPress won't allow it due to the message as outlined in the screenshot.

August 7, 2018 at 4:32 pm #1076417

Christian Cox

Hi, sorry to hear you are experiencing a problem with the automatic plugin update. Please try these troubleshooting steps first:
- Go to https://toolset.com/account/downloads and download a fresh copy of the latest versions of all Toolset plugins in use on your site.
- Temporarily deactivate all plugins and activate a default theme like Twenty Seventeen. If you need to activate a Maintenance Mode plugin that's fine.
- Delete all Toolset plugins from Plugins > Installed Plugins. Install the plugins again using the clean copies you downloaded. Activate Types first before attempting to activate any others. Then activate the other Toolset plugins you use in this order - Views, Maps, Layouts, Forms, and Access, followed by any other Toolset plugins in no particular order.
- If no Fatal Errors are shown, reactivate your theme and other plugins one by one.

Please let me know if this does not resolve the problem you experienced during the automatic update.

August 7, 2018 at 4:47 pm #1076418

Judith Sparks

Thanks, Christian! That worked.