ERROR: Times outhidden link hidden link hidden link
Minesh Supporter
Languages:
English (English )
Timezone:
Asia/Kolkata (GMT+05:30)
Hello. Thank you for contacting the Toolset support.
Please share staging site access details as staging site auto-login link shared previously is not working.
I have set the next reply to private which means only you and I have access to it.
Minesh Supporter
Languages:
English (English )
Timezone:
Asia/Kolkata (GMT+05:30)
I've escalated this issue for further investigation in front of our next level support. Please hold on for further updates.
Minesh Supporter
Languages:
English (English )
Timezone:
Asia/Kolkata (GMT+05:30)
The staging site auto-login link you shared is expired. Can you please share staging site access details and make sure it works for next few days without any issue and it does not expire.
The link is activated for the next 7 days.
Minesh Supporter
Languages:
English (English )
Timezone:
Asia/Kolkata (GMT+05:30)
Thank you for sharing that - I have passed that to next level support.
Please hold on for further updates.
Minesh Supporter
Languages:
English (English )
Timezone:
Asia/Kolkata (GMT+05:30)
Can you please setup your staging site with 1:1 copy of your live site as our 2nd tier support do not see the issue.
Which template is it? As you encountered the issue, since you passed it up.
Minesh Supporter
Languages:
English (English )
Timezone:
Asia/Kolkata (GMT+05:30)
The issues which you shared with this ticket. Maybe during troubleshooting the content is changed.hidden link hidden link hidden link
Just update the original site to stating site and I will pass the information to our next level support so that they can proceed with further trouble shooting.
For the first link, you must have removed the gallery, as it's no longer on Staging. But the template still times out on Live.
The second link, also seems to be related to photos; it works on Staging but not live.
The third template, also changed on Staging, all by you. But none of these work on Live.
Minesh Supporter
Languages:
English (English )
Timezone:
Asia/Kolkata (GMT+05:30)
Yes that is why I'm asking you to move current live backup to stating and I will pass it to our 2nd tier support.
Please set the next reply to private so I can include the new access details
Minesh Supporter
Languages:
English (English )
Timezone:
Asia/Kolkata (GMT+05:30)
I have set the next reply to private which means only you and I have access to it.
