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[Closed] error message: toolset plugin cannot connect to toolset

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Last updated by Nigel 2 years ago.

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#2335191

I have followed all previous instructions to remove it. Regenerate the site key being the main one. Last time this happened your support team had to log on to the site to resolve it.

#2335199

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

Could you check the custom installer debug info, please?

Go to Toolset > Settings and click the Toolset Debug Information and Troubleshooting link at the bottom.

On the resulting page click the Installer Support link. (Or you can access the page directly at wp-admin/admin.php?page=otgs-installer-support.)

Does it report any problems in the logs?

Let me set a private reply in case we need to access your site again.

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