erroneous registration error message

This support ticket is created 6 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Types plugin

This topic contains 4 replies, has 2 voices.

Last updated by bryan 6 years, 5 months ago.

Assisted by: Nigel.

Author

Posts

June 11, 2018 at 12:15 am #911609

bryan

toolset.com/forums/topic/erroneous-registration-message/

seems to have returned

June 11, 2018 at 10:32 am #911768

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi there

We have had some installer issues but in your case I'm not sure that your particulars match the known issues.

Can I check this on your site directly, and make a couple of simple tests including un-registering the site with your account and registering it with mine instead?

I will mark your next reply as private so that I can get log-in credentials from you—you may want to create a temporary admin user for me to use that you can later delete. And be sure to have a current backup of your site, even though I don't intend to make any other changes.

June 11, 2018 at 2:50 pm #911883

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

I logged in to the first test site and confirmed that your site is registered but you are still seeing the message.

We pushed a Types 3.0.1 update today, so I updated your site... and the message disappeared.

Do you want to try that on your other sites and confirm if the issue is resolved with the udpate?

June 12, 2018 at 12:37 am #912123

bryan

thanks - that seems to work on 2 test sites, but curiously the message had also gone away this morning on another site which was still had types v3 - which means it is not yet seeing the 3.01 update available ! ...anyway looking at the fixes I might have been encountering some of the issues fixed at 3.01, so I look forward to it showing on the auto update screen.

thanks and cheers

July 11, 2018 at 11:35 pm #923798

bryan

Hi Nigel,

this just keeps coming back - and this time for Views.