[Resolved] Erreur 503 after edit Layouts

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[cherifM]

Hello,

I have a big problem, every time I change a Layouts the site bug: error 503

please help me

Best regards
Mohammed

[Shane]

Hi Mohammed,

Thank you for contacting our support forum.

If you temporarily disable all the non-toolset plugins and try again, does the same issue remain?

I would like to rule out plugin conflicts as a possible suspect on this one.

Thanks,
Shane

[cherifM]

Hello,
Thank you for your reply,
I tried to disable non-toolset plugins but I still have the problem

Best regards
Mohammed

[Shane]

Hi Mohammed,

Would you mind providing me with admin access to check things out on the backend ?

The private fields have been enabled for the next response.

Thanks,
Shane

[cherifM]

you managed to access the backoffice of the site?

[Christian Cox]

Hi, Shane is on holiday this week so I will be checking in on his tickets. Our documentation here provides the best practices for using Toolset and WPBakery together:
https://toolset.com/documentation/user-guides/using-toolset-with-wpbakery-page-builder/
It is not recommended to use Layouts and WPBakery together on a site. My best advice is to choose one system or the other, but do not use both at the same time. One of these plugins should be deactivated. If you choose to use both systems together anyway, we will probably not be able to solve major problems related to conflicts between Layouts and WPBakery.

With that in mind, are you planning to switch from WPBakery to Layouts? If so, we can discuss ways to troubleshoot this 503 error.

[cherifM]

Hi Christian,

I just disabled the plugin WPBakery but the problem remains

Best regards
Mohammed

[Christian Cox]

Okay thank you. Let's try the following troubleshooting steps first.
1. Check the server requirements for Toolset and make sure your server meets those requirements, specifically the mbstring module, suhosin, and eval function settings: https://toolset.com/toolset-requirements/
2. Temporarily deactivate all plugins except Types, Views, and Layouts. Activate a default theme like Twenty Seventeen. If you want, you can activate a Maintenance Mode plugin during testing.
3. Try to save a Layout. If the problem is resolved, reactivate your theme and other plugins one by one until the problem returns. If the problem was not resolved, continue.
4. Try bumping up the available memory by adding these two lines to your wp-config.php file, just before it says "That's all, stop editing!"

define('WP_MEMORY_LIMIT', '512M');
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

5. If increasing the available memory does not solve the problem, turn on server error logs to see if anything is registered. To do that, go in your wp-config.php file and look for

define('WP_DEBUG', false);

Change it to:

define('WP_DEBUG', true);

Then add these lines, just before it says 'stop editing here':

ini_set('log_errors',TRUE);
ini_set('error_reporting', E_ALL);
ini_set('error_log', dirname(__FILE__) . '/error_log.txt');

Trigger the 503 error once more, then look for an error_log.txt file in your site's root directory. Please send me its contents. Once that is done, you can revert the changes you made to wp-config.php.
If you do not find an error log file, and none of the other troubleshooting steps worked, I'll need to take a closer look.

[cherifM]

My issue is resolved now. Thank you!