Empty Slide Persists in Toolset View (slider output)

This thread is resolved. Here is a description of the problem and solution.

Problem:

I get an empty slide in Views sliders.

Solution:

Client is using post view to load two post types, one of them is empty, see details here:

https://toolset.com/forums/topic/empty-slide-persists-in-toolset-view-slider-output/#post-1785491

Relevant Documentation:

This support ticket is created 4 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Views, Views plugin

This topic contains 3 replies, has 2 voices.

Last updated by jonB-9 4 years, 11 months ago.

Assisted by: Luo Yang.

Author

Posts

September 21, 2020 at 3:12 pm #1784471

jonB-9

NOTE!!! PLEASE EMAIL SEND SUPPORT REPLIES TO ray@armitchell.com!!!! He is the developer doing the work on our site using Toolset!

Tell us what you are trying to do?
Figure out why it is when I select only ONE related testimonial to be displayed, the slider shows the testimonial I selected PLUS one empty slide. The thing is, the slider works perfectly on my dev site but not on the live site. Please check out the video at the link below to see what's happening and for an overview of the issue.

Link to video of the problem: hidden link

Is there any documentation that you are following?
Not at the moment.

NOTE!!! PLEASE EMAIL SEND SUPPORT REPLIES TO ray@armitchell.com!!!! He is the developer doing the work on our site using Toolset!

Is there a similar example that we can see?
Not that I'm aware of.

What is the link to your site?
I will give you links to both the live site and the dev site.
hidden link
hidden link

NOTE!!! PLEASE EMAIL SEND SUPPORT REPLIES TO ray@armitchell.com!!!! He is the developer doing the work on our site using Toolset!

September 21, 2020 at 8:06 pm #1784735

jonB-9

Anyone had a look at this issue yet? If so, please send your response to ray@armitchell.com so he will know what is going on. He is the developer handling this situation for us.

Thanks,
Jon

September 22, 2020 at 9:18 am #1785491

Luo Yang

Hello,

According to our support policy:
https://toolset.com/toolset-support-policy/
All technical support is provided only through our technical support forum
So we don't provide email support.

And I can login your website, and see the problem, the empty slide is other "XCHANGE Guide" posts:
For example in
hidden link
The empty slide is "XCHANGE Guide" post
hidden link
Since it does not have custom fields "testimonial-content-text", "testimonial-author-s-name"... so it display as empty slide.

In your case, you can try these:
Edit the post view "Related Testimonials", in section "Content Selection", enable option "Testimonials" only, disable option "XCHANGE Guides", so it won't load "XCHANGE Guides" posts.

Please let me know if you need more assistance for it.

And I have edit your post to remove the website credentials, it is not safe to share them publicly.

September 22, 2020 at 1:14 pm #1786011

jonB-9

My issue is resolved now. Thank you!