[Resolved] email notification from form

[Author]

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[jillT]

I have a user form with payment. That is now all working correctly. However, the email notification isn't.

https://toolset.com/course-lesson/send-notifications-when-someone-submits-the-form/

Following the above tutorial, I clicked the Fields and Views button to add the fields, then added user_id="%%USER_USERID%%" to each field. Doing this resulted in the form in that attached image.

The fields for firstname, lastname, username and email are blank on the email notification.

Looking again at the tutorial, even though these fields were input when selected, I tried the format
[types usermeta='firstname' user_id="%%USER_USERID%%" user_is_author='true'][/types]
for each of the fields, but that didn't work either.

[Minesh]

Hello. Thank you for contacting the Toolset support.

What if you try to click on the "Placeholders" button and try to add those placeholders where applicable and check if that works.

For example:

User ID: %%USER_USERID%%

eMail: %%USER_EMAIL%%

And to display the user field, for instance "user_firstname":

First Name: [wpv-user field="user_firstname" id="%%USER_USERID%%"] 
Last Name: [wpv-user field="user_lastname" id="%%USER_USERID%%"]

[jillT]

The email worked, but I need the user NAME not ID.

It did not work for firstname and lastname as the lines you gave were no different to those I had.

[jillT]

When can I expect a response to this query?

[Mateus Getulio]

Hello there,

Minesh is not available today, so I will take over the ticket temporarily.

What if you try to use the following place holders for the name, do you get different results?

%%USER_FIRST_NAME%% 
%%USER_LAST_NAME%%

Thank you, please let us know.
Mateus