[Resolved] Elementor star review widget

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[kaanA]

I am trying to:
Use a value saved in a custom field in a custom post type as a dynamic field in Elementor star review widget.

Link to a page where the issue can be seen:

I expected to see:
I expect to see Toolset - Toolset field as an option under Dynamic field options.
Instead, I got:
I don't have Toolset as an option

[Beda]

I am not sure to understand the issue, and also I am not sure why this is a Toolset issue, given the Field seems created, managed and saved by Elementor?

Could you quickly elaborate on how I can replicate the situation using Elementor Plugin?
I have access to Elementor and Elmentor PRO as Toolset integrates with it and vice versa Elementor Support/Developers have access to Toolset as Elementor integrates with Toolset as well, but the features are limited and they where added quite a while back in time.

It may be that this is a BUG or just a missing feature, or that I miss something that will be clarified once I have the steps to replicate the issue.
Can I ask if you also reported this to Elementor Support? It might help me in this case to read that ticket as well, in case there are additional informations in there

I am sure as soon I have replicated the situation you mention I will be able to immediately tell if it's a BUG or just a misconfiguration, or eventually a missing feature.

[kaanA]

Hi Beda,
Thanks for your response. I was in touch with Elementor but they pass the ball to you 🙂 Please see their message below at the bottom of his message.

I also included a screenshot which will help you visualise the issue.

The custom field is not created by elementor. The custom post type and the related field are created by toolset types.

I then want to manipulate the value of the elementor widget's value based on custom fields value. This is done via the "dynamic" option in Elementor widgets.

In other elementor widgets (button widget, heading widget , image widget, etc) Toolset field (see attached photo) is available as an option but this option is not available in star rating widget.

If you ask me this is should be something related to Elementor but they referred me to you.

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Sandra replied
Nov 1, 14:39
Hi Kaan,

Thanks for getting in touch.

Have you tried checking our supported custom fields in this article? hidden link If it does not help, we kindly recommend reporting this issue to the third-party plugin author, they'd be in a better position to address this issue or assist you with this as we do not know the Toolset plugin functionalities.

https://toolset.com/documentation/user-guides/using-toolset-with-elementor-page-builder/
https://toolset.com/2018/07/toolset-elementor-integration/

If they need any help from us, they can open an issue on our Github account and our developers will be happy to assist.

hidden link

Let me know if you need further assistance."

[kaanA]

Attached photo

[Beda]

I am surprised that if the Toolset fields appear in all widgets of Elementor but not in the specific Star Rating one it would be a Toolset issue 🙂

Elementor has created that Widget, and as well the dynamic Fields integration into those Widgets was done by Elementor Developers.
Toolset did add the Widgets of Toolset for Elementor, speak, our Toolset Views and Forms widgets, but not the dynamic input support.

You can make a very simple test:
Register a Custom Field with any other tool (WordPress core features, custom code, or a plugin) and check if the Star Rating Widget of Elementor does show the fields.
If it does it's because Elementor added specific support for that field (or tool you use) for that particular widget.

I've taken the time and made those tests and created several fields with different tools.
- ACF Field, which I then was able to see in the Elementor Star Rating widget, which means they have added support for ACF in that Widget.
- Simple Custom Field with core WordPress features, which does not appear in the Widget.
- Simple Custom Post Type Custom Field Plugin (hidden link), which does not appear in the Widget.

It should hence be safe to say, that for those Custom Fields to appear in the Star Rating Widget, a specific support for it needs to be added in Elementor's Code base, as the test above shows.

You can do that test on your site as well by activating Custom Fields in the single post you edit (in WordPress that's done with the "Screen Options" if you use classic editor or the cog/wheel and then > options > custom fields if you use Gutenberg) or using the plugins I suggested, they are free.

We are open to collaboration with Elementor, our contacts are established (by direct email to) and if any help is required we are ready to assist immediately.

However Toolset Custom Fields are just native WordPress meta, the only special to know is that we prefix the meta key with "wpcf-".
That is the sole difference to a native WordPress Custom Field - which, as seen above, as well does not work with that widget's dynamic input.

Note, I am not trying to pass the ball to someone else, I would be more than happy to solve this in Toolset, but we can't.

It needs to be done in Elementor's code base, as seen in the several examples above.

Thanks!

[kaanA]

Thank you for the detailed response.

I will write my response starting from the bottom of your message.

I do not think you are passing the ball. To be honest because I know you as team take your time to help was the reason why I got in touch with you once I received the "we don't know contact Toolset" response from Elementor support guys. It also didn't make sense to me how it would be something related to Toolset when some widgets are displaying the fields whereas that particular doesn't.

I can again get in touch with them not a problem but I think as they suggested your developers should let them know on Github.

"If they need any help from us, they can open an issue on our Github account and our developers will be happy to assist.

hidden link"

Please let me know what you think.

[Beda]

I can surely open an issue there, but we do not need Elementor's help here.
We can't fix it.

It helps almost nothing when I or some one else from OnTheGoSystems "complains" about this, it does however help when you as a paying client complain about this at the right place.
The more paying clients complain and ask for the feature, the more priority is given on issues, this is the same at Toolset, or any other product on the market.

That said, I have added a Feature Request to Elementor's Git, but I would like to remind everyone using Toolset and Elementor that this should be done by the users, not the developers or supporters of any of the plugins, because Feature Requests are something to make user voice heard, not employees voices.

Please update that Feature Request with your own statements and requirements so Elementor can see that the issue was not "invented" by me.

Thank you for understanding.