[Escalated to 2nd Tier] Edit Template

[Author]

Posts

[nestorC-2]

When I edit a Template I get "our site doesn't include support for the "toolset/blocks/container" block. You can leave this block intact, convert its content to a Custom HTML block, or remove it entirely."

hidden link

[Shane]

Hi Nestor,

Thank you for getting in touch.

In order to ensure that this isn't being caused by a plugin conflict it would be best to first disable all the non-toolset plugins and then check again to see if the issue remains.

If the problem still persists would you mind allowing me to have admin access to the website so that I can have a look at this one in more detail.

I've enabled the private fields for your next response.

Thanks,
Shane

[Shane]

Hi Nestor,

I did some more checks on your website, however I needed to take a copy of the site for further testing as we need to do some more intrusive debugging on your site which is not safe for a live environment.

We were able to identify the possible caused of the issue as there are quite a few Javascript errors on the content template in the console.

What I've done is to escalate your ticket so that our 2nd tier team can have a further look at it.

I will provide an update once I get one.

Thanks,
Shane

[nestorC-2]

Thank you!

[nestorC-2]

Hello, the issue is in templates of all the CPT of the site, so it's like having the site shutdown

Is there any update?

Thanks

[Shane]

Hi Nestor,

We do have an update on this.

Our 2nd tier team identified that the cause of the issue was from our Toolset Forms plugin. With Forms disabled the issue was no longer present.

What they advised is that you delete your current version of Toolset forms and download a fresh copy of the plugin from the link below.
https://toolset.com/account/downloads/

As the plugin could've become corrupted somehow. Please try this on your end and let me know.

Thanks,
Shane

[nestorC-2]

My issue is resolved now. Thank you!

[nestorC-2]

Just to let you know, the issue appeared again. I re-delete de plugin and upload it again and it fixed.

I'm wondering if it will happen again because the site is in a not-working state without receiving any notification

Could you please share your throughts?

Thanks

[Shane]

Hi Nestor,

In a case like this if it is re-occurring I would perform the deletion step and then check again to see if it re-occurs.

Perhaps even finding an accurate timeframe of when it re-occurs, e.g after 2 days the issue re-occurs.

This will give us something to work with in terms of replicating the issue and perhaps further investigations can be done.

Let me know your thoughts
Thanks,
Shane

[nestorC-2]

Thanks, 8yes it happened around 3 days after the fix. Let's see if it happens again

[Christian Cox]

Paste from another post https://toolset.com/forums/topic/templates-3/:

Just to let you know, the issue appeared again. I re-delete de plugin and upload it again and it fixed.

I'm wondering if it will happen again because the site is in a not-working state without receiving any notification

Could you please share your thoughts?

[Shane]

Hi Nestor,

I'm currently having another look at this one for you to see if we can help with identifying the root cause.

Once I have an update I will let you know.

Thanks,
Shane

[nestorC-2]

Hello

The site has been shut down for the following toolset issue, so I rolled back to a previous state, maybe its related to this issue
Howdy!

Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, Toolset WooCommerce Blocks.

First, visit your website (hidden link) and check for any visible issues. Next, visit the page where the error was caught (hidden link) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.

hidden link

To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.7.2
Current theme: Astra (version 3.5.0)
Current plugin: Toolset WooCommerce Blocks (version 3.1)
PHP version 7.4.14

[nestorC-2]

After reading the last message please delete it because contains the name of the site that can be indexed, thanks