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[Resolved] Edit Content Template is blank when using the Divi builder to edit a page

This support ticket is created 6 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 2 replies, has 2 voices.

Last updated by deniseM-2 6 years, 4 months ago.

Assisted by: Christian Cox.

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#1113664

I am trying to:
Either editing a page with the divi builder or editing a toolset content template when the Toolset Views tool is enabled.

Link to a page where the issue can be seen:
it only appears on the admin interface

I expected to see:
The divi builder (either visual or regular) when editing regular content or when I enable edit with divi builder on the Edit Content Template page.

Instead, I got:
A blank page on the Edit Content Template page or a timeout error on regular pages edit.

- I would like to upload images, but they generate HTTP error.

#1113911

Hi, can you please try the following troubleshooting steps first?
- Temporarily deactivate all plugins except Types and Views
- Clear your browser cache, then test again.
- If the problem was not resolved, go to Divi > Theme Options > General tab. Deactivate Minify and Combine JavaScript and Minify and combine CSS. Clear your browser cache, then test again.
- If the problem was not resolved, open the browser console and check for any JavaScript errors. Include those in your next reply.

Please let me know the results of these tests, and we can go from there. I have reported the upload error in the forum and we hope to have image uploads working again soon.

#1113927

My issue is resolved now. Thank you!