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[Resolved] Download new plugin version not possible

This thread is resolved. Here is a description of the problem and solution.

Problem: The automatic update process failed.

Solution: Delete the old plugins and re-install them manually.

This support ticket is created 5 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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This topic contains 2 replies, has 2 voices.

Last updated by RolfF2342 5 years, 8 months ago.

Assisted by: Christian Cox.

Author
Posts
#1081480
Toolset-Aktivierung-Plugin-Tollset-13Aug2018.jpg
Toolset-Aktivierung-Plugin-Tollset-13Aug2018-Bild2.jpg

I am trying to: download and activate the new version of the plugin, but it's not worklng. Instead of downloading, I get an Error-Message that says "package of actualisation is not available"! Please check the pictures uploaded. How can I get the Updates?

Link to a page where the issue can be seen:

I expected to see:

Instead, I got:

#1081499

Hi, sorry for the inconvenience here. You can click "Check for Updates" to try again, or you can download fresh copies of the plugins from https://toolset.com/account/downloads. Then deactivate and delete the plugins from your site and install them again using the downloaded plugin archives.

#1083075

Thanks, I was now able to install the view and the types by using FTP. I hope by deleting the old version I wont get no problem.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.