Download failed: forbidden

This support ticket is created 3 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

Tagged: Types plugin

This topic contains 2 replies, has 2 voices.

Last updated by PaulS4783 3 years, 10 months ago.

Assisted by: Minesh.

Author

Posts

January 27, 2021 at 2:38 am #1919867

PaulS4783

I cannot update ToolSet Types or Views.

I am definitely using license key associated with this domain.

I have an agency "unlimited" license.

January 27, 2021 at 5:12 am #1919935

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

I just checked with my test site and I can install the plugins using installer.

Would you mind to give another try and see if it works as expected now.

If it does not work, I will require access details.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

January 27, 2021 at 8:45 am #1920147

PaulS4783

I'll update manually.
You can close the ticket for now.