Download failed: forbidden

This support ticket is created 3 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: Asia/Kolkata (GMT+05:30)

Tagged: Types plugin

This topic contains 2 replies, has 2 voices.

Last updated by PaulS4783 3 years, 11 months ago.

Assisted by: Minesh.

Author

Posts

January 27, 2021 at 2:38 am #1919867

PaulS4783

I cannot update ToolSet Types or Views.

I am definitely using license key associated with this domain.

I have an agency "unlimited" license.

January 27, 2021 at 5:12 am #1919935

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

I just checked with my test site and I can install the plugins using installer.

Would you mind to give another try and see if it works as expected now.

If it does not work, I will require access details.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

January 27, 2021 at 8:45 am #1920147

PaulS4783

I'll update manually.
You can close the ticket for now.