Dont have acces to tool set

This support ticket is created 2 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 6 replies, has 3 voices.

Last updated by Mr. DJ 2 years, 1 month ago.

Assisted by: Minesh.

Author

Posts

January 11, 2023 at 10:55 am #2531823

Mr. DJ

Schermafbeelding 2023-01-11 om 11.54.19.png

I am trying to: Open tool set

Link to a page where the issue can be seen: all

I expected to see: tool set menu

Instead, I got: messaging saying i dont have permission

January 11, 2023 at 1:43 pm #2531999

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi there

Your user has full admin permissions?

Are you able to open the Toolset > Settings page so that you can share your debug info?

hidden link

January 12, 2023 at 7:58 am #2532689

Mr. DJ

Yes, I have full administrator rights.
I included the full debug log.

January 12, 2023 at 12:00 pm #2532861

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Can you please share debug log and lets see if anything there.

More info:
- https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/#general-toolset-debugging

In order to minimize the cause of the issue and to ensure there is no conflict between third-party plugins or theme you are using with Toolset:

Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes? Please try to check with minimum install Toolset plugins + default theme.
- Do you see any difference? or you have issue when only Toolset plugins are active?

January 12, 2023 at 1:35 pm #2532977

Mr. DJ

Im not sure if i need to open console in wordpress or on the website for the java script log,
The php error log:
[12-Jan-2023 13:27:11 UTC] PHP Notice: Undefined index: enable_real_time_exports in /home/402767.cloudwaysapps.com/evxektefve/public_html/wp-content/plugins/wp-all-export-pro/src/App/Service/Addons/AddonService.php on line 195

[12-Jan-2023 13:27:11 UTC] PHP Notice: Undefined index: enable_real_time_exports in /home/402767.cloudwaysapps.com/evxektefve/public_html/wp-content/plugins/wp-all-export-pro/src/App/Service/Addons/AddonService.php on line 195

[12-Jan-2023 13:27:13 UTC] PHP Notice: Undefined index: enable_real_time_exports in /home/402767.cloudwaysapps.com/evxektefve/public_html/wp-content/plugins/wp-all-export-pro/src/App/Service/Addons/AddonService.php on line 195

[12-Jan-2023 13:27:22 UTC] PHP Notice: Undefined index: aggregateRating in /home/402767.cloudwaysapps.com/evxektefve/public_html/wp-content/themes/webprofit/includes/plugins/trustpilot.php on line 41
[12-Jan-2023 13:27:22 UTC] PHP Notice: Trying to access array offset on value of type null in /home/402767.cloudwaysapps.com/evxektefve/public_html/wp-content/themes/webprofit/includes/plugins/trustpilot.php on line 41
[12-Jan-2023 13:27:22 UTC] PHP Notice: Undefined index: aggregateRating in /home/402767.cloudwaysapps.com/evxektefve/public_html/wp-content/themes/webprofit/includes/plugins/trustpilot.php on line 42
[12-Jan-2023 13:27:22 UTC] PHP Notice: Trying to access array offset on value of type null in /home/402767.cloudwaysapps.com/evxektefve/public_html/wp-content/themes/webprofit/includes/plugins/trustpilot.php on line 42
[12-Jan-2023 13:27:23 UTC] PHP Notice: Undefined index: aggregateRating in /home/402767.cloudwaysapps.com/evxektefve/public_html/wp-content/themes/webprofit/includes/plugins/trustpilot.php on line 41
[12-Jan-2023 13:27:23 UTC] PHP Notice: Trying to access array offset on value of type null in /home/402767.cloudwaysapps.com/evxektefve/public_html/wp-content/themes/webprofit/includes/plugins/trustpilot.php on line 41
[12-Jan-2023 13:27:23 UTC] PHP Notice: Undefined index: aggregateRating in /home/402767.cloudwaysapps.com/evxektefve/public_html/wp-content/themes/webprofit/includes/plugins/trustpilot.php on line 42
[12-Jan-2023 13:27:23 UTC] PHP Notice: Trying to access array offset on value of type null in /home/402767.cloudwaysapps.com/evxektefve/public_html/wp-content/themes/webprofit/includes/plugins/trustpilot.php on line 42
[12-Jan-2023 13:27:53 UTC] PHP Notice: Undefined index: enable_real_time_exports in /home/402767.cloudwaysapps.com/evxektefve/public_html/wp-content/plugins/wp-all-export-pro/src/App/Service/Addons/AddonService.php on line 195

[12-Jan-2023 13:27:53 UTC] PHP Notice: Undefined index: enable_real_time_exports in /home/402767.cloudwaysapps.com/evxektefve/public_html/wp-content/plugins/wp-all-export-pro/src/App/Service/Addons/AddonService.php on line 195
[12-Jan-2023 13:27:53 UTC] PHP Notice: Undefined index: enable_real_time_exports in /home/402767.cloudwaysapps.com/evxektefve/public_html/wp-content/plugins/wp-all-export-pro/src/App/Service/Addons/AddonService.php on line 195
[12-Jan-2023 13:27:53 UTC] PHP Notice: Undefined index: enable_real_time_exports in /home/402767.cloudwaysapps.com/evxektefve/public_html/wp-content/plugins/wp-all-export-pro/src/App/Service/Addons/AddonService.php on line 195
[12-Jan-2023 13:27:53 UTC] PHP Notice: Undefined index: enable_real_time_exports in /home/402767.cloudwaysapps.com/evxektefve/public_html/wp-content/plugins/wp-all-export-pro/src/App/Service/Addons/AddonService.php on line 195
[12-Jan-2023 13:28:03 UTC] PHP Notice: Undefined index: aggregateRating in /home/402767.cloudwaysapps.com/evxektefve/public_html/wp-content/themes/webprofit/includes/plugins/trustpilot.php on line 41
[12-Jan-2023 13:28:03 UTC] PHP Notice: Trying to access array offset on value of type null in /home/402767.cloudwaysapps.com/evxektefve/public_html/wp-content/themes/webprofit/includes/plugins/trustpilot.php on line 41
[12-Jan-2023 13:28:03 UTC] PHP Notice: Undefined index: aggregateRating in /home/402767.cloudwaysapps.com/evxektefve/public_html/wp-content/themes/webprofit/includes/plugins/trustpilot.php on line 42
[12-Jan-2023 13:28:03 UTC] PHP Notice: Trying to access array offset on value of type null in /home/402767.cloudwaysapps.com/evxektefve/public_html/wp-content/themes/webprofit/includes/plugins/trustpilot.php on line 42
[12-Jan-2023 13:28:05 UTC] PHP Notice: Undefined index: enable_real_time_exports in /home/402767.cloudwaysapps.com/evxektefve/public_html/wp-content/plugins/wp-all-export-pro/src/App/Service/Addons/AddonService.php on line 195

[12-Jan-2023 13:28:05 UTC] PHP Notice: Undefined index: enable_real_time_exports in /home/402767.cloudwaysapps.com/evxektefve/public_html/wp-content/plugins/wp-all-export-pro/src/App/Service/Addons/AddonService.php on line 195

January 12, 2023 at 1:47 pm #2532989

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Have you tried the following steps:
Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes? Please try to check with minimum install Toolset plugins + default theme.
- Do you see any difference? or you have issue when only Toolset plugins are active?
- Is the issue on specific page or on whole site?
- What if you try to reinstall Toolset plugins?

January 12, 2023 at 4:02 pm #2533085

Mr. DJ

Hello,

Its a live active website so we are not really planning on trying to mess with all the plugin's and theme's. So i found another method for this problem,
Thanks a lot for helping!

Kind regards,
Matthew Penhoat.