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This topic contains 1 reply, has 2 voices.
Last updated by 5 years, 11 months ago.
Assisted by: Christian Cox.
I am trying to: Edit a template in DIVI builder
Link to a page where the issue can be seen:
hidden link
I expected to see:
A working copy of the DIVI builder
Instead, I got:
the spinning wheel of dots forever!
Hi, if you check in the JavaScript console on this page, you can see there is a 404 error thrown by an AJAX request. Also the iframe used to place content in the builder is returning a 404 error template. I'm not sure what's going on there. Is this box using any special caching mechanisms on the server side? If so, can you flush those? Do you have access to server logs on this environment? If you're not familiar with server logs I can show you how to activate them temporarily. Go in your wp-config.php file and look for
define('WP_DEBUG', false);
Change it to:
define('WP_DEBUG', true);
Then add these lines, just before it says 'stop editing here':
ini_set('log_errors',TRUE);
ini_set('error_reporting', E_ALL);
ini_set('error_log', dirname(__FILE__) . '/error_log.txt');
Reload the page in wp-admin and try to use the Divi Builder again for this Content Template. If any backend errors are thrown, this will create an error_log.txt file in your site's root directory. Please send me its contents. Once that is done, you can revert the changes you made to wp-config.php and delete the log file.
