Divi Builder isn't loading when Views plugin is activated.

This support ticket is created 6 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

Tagged: Views plugin

This topic contains 1 reply, has 2 voices.

Last updated by Minesh 6 years, 11 months ago.

Assisted by: Minesh.

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December 11, 2017 at 5:24 pm #597791

digitalM

I am trying to: Use Toolset Types (2.2.21) and Toolset Views (2.5.1) with the Divi Theme (3.0.91).

After updating the plugins and the theme to the most recent versions, I noticed that the Divi builder would no longer load. I disabled all other plugins and reverted from my child theme to the main Divi theme and still experienced the issue (Screenshot "Types - Views - Divi").

Through some testing I've found that the Divi builder will work when I'm just using Divi and Types (Screenshot "Types - Divi"). However, when I activate Views, the Divi builder no longer loads.

From what I can tell the frontend is not affected, only the backend in trying to edit a page.

I'm wondering if anyone else is experiencing this issue and if there are any workarounds available.

I look forward to your insights!

December 12, 2017 at 5:57 am #597942

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Well - would you mind to follow few basic debug steps in order to minimize the cause of the issue:

1)
Could you please activate WP_DEBUG from wp-config.php file and send me possible errors for review.

2)
Edit your wp-config.php file and add the following:

ini_set('log_errors',TRUE);
ini_set('error_reporting', E_ALL);
ini_set('error_log', dirname(__FILE__) . '/error_log.txt');

This produces a file error_log.txt in your WordPress root directory. Make sure that the web server can create and write this file. If it cannot, use an FTP program to create the file and make it writable to Apache (normally, the www-data user).

After this is enabled, all errors that occur when using your website’s front-end and backend, are logged into that error_log.txt file. Please share error log with me.

More info:
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/#php-debugging