Disappearing Gallery View: CONTINUED

This support ticket is created 2 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 3 replies, has 2 voices.

Last updated by Luo Yang 2 years, 8 months ago.

Assisted by: Luo Yang.

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March 7, 2022 at 11:53 pm #2310759

CharlesB2907

The information provided to me regarding the same issue of a view disappearing more than one of our sites is incorrect.

I followed the information provided and deleted the existing view and uploaded a new view block and attempted to create the view from scratch... but when I attempt to edit the view I receive a message that I am not allowed the access the page.

In addition I have to other similar site that I created with Toolset where view content is has either disappeared OR apparently I am not allowed access to edit.

I strongly feel that I get easily brushed off by your support team when I reported this and other issue.

I hope your other subscribers are having a better experience with your product than I have.

March 8, 2022 at 7:36 am #2311037

Luo Yang

Hello,

I can get your website credentials in previous thread:
https://toolset.com/forums/topic/disappearing-gallery-view/#post-2269641

I assume we are talking about the post view "Home Page Gallery View".

It seems that you this post view was created in another page/post with blocks editor, and that page/post was removed, so it conducts the problem.

In order to edit the post view, you need to put it into a post, and I have setup a demo in your website:
Create a content template "test ct":
hidden link
Add a view block, and choose post view "Home Page Gallery View", so you should be able to edit it in this content template.

March 8, 2022 at 9:20 am #2311091

CharlesB2907

Thank you.

I'm trying to duplicate your process but something seems different. I created a new content template to replace the missing home page view on a different site.

Did you begin by adding a container or did you add a view as the first step to creating the new content template?

When I duplicated the process I begin by adding a container, but my results although visible on the frontend, appear slightly different than you.

Can you please advise?

March 8, 2022 at 9:26 am #2311097

Luo Yang

You can trash and delete that content template "test ct":
hidden link
Then create new content template, insert the a view block, choose existed post view "Home Page Gallery View", and test again