Deactivate Layout does not deactivate. No change is made

This support ticket is created 5 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Backend editing, Layouts plugin

This topic contains 3 replies, has 2 voices.

Last updated by Christian Cox 5 years, 11 months ago.

Assisted by: Christian Cox.

Author

Posts

March 13, 2019 at 8:08 pm #1213950

josephS-12

I am trying to: Deactivate Layout module

Link to a page where the issue can be seen:

I expected to see: the module deactivated

Instead, I got: no change

March 13, 2019 at 8:22 pm #1213952

Christian Cox

Hi, are you saying that you are unable to deactivate the Toolset Layouts plugin, or you are unable to deactivate an individual Template Layout? Are there any errors shown on the site or in the browser console? Is the Layout assigned to any content? Perhaps a screenshot would help me understand what's going on.

Have you familiarized yourself with this document? https://toolset.com/documentation/user-guides/using-toolset-with-elementor-page-builder/

Note that we recommend you disable Toolset Layouts when using Elementor.

March 13, 2019 at 8:41 pm #1213956

josephS-12

"unable to deactivate the Toolset Layouts plugin"

Clicking deactivate results in confirmation that "plugin has deactivate" but plugin is still marked Active.

I just went to take screen shots and now the module is not active.

Don't understand. But it appears resolved.

Thanks

March 13, 2019 at 8:43 pm #1213958

Christian Cox

Sure, let me know if the problem returns.