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[Resolved] Custom user fields not available in the settings for an "edit user" CRED form

This support ticket is created 7 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

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This topic contains 6 replies, has 2 voices.

Last updated by Jakob 7 years, 4 months ago.

Assisted by: Minesh.

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Posts
#464188

I have the exact same problem described in this thread:

https://toolset.com/forums/topic/custom-user-fields-are-not-available-in-an-edit-user-cred-form/

I can not add custom user fields when setting up an "edit user"-form, but they are available when it's a "create user"-form.

#464280

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

I checked this issue on my local install with minimum installation (only Toolset plugins + default theme ) and I do not able to reproduce this issue. Please check following screenshot:
=> hidden link

1)
Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?

2)
Could you please try to create a test site on discover-wp.com and try to reproduce your issue?
=> https://toolset.com/faq/how-and-why-to-create-a-test-site-in-discover-wp/

3)
You are using old version of Views plugin, please kindly update Views to it's latest version 2.2.2.

#464771

Hi Minesh,

I have created a test site on discover-wp.com and as far as I can see, I have the exact same problem there.

I have created 2 user fields, "Vegetarian" and "Allergies". When I go to create an "edit user"-form, I can't find the fields, when I click "Add User Fields".

The form is for editing users with the "customer" user role created by WooCommerce.

The test site is hidden link

#464930

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Could you please share your test site access details? I checked on test site and it's displaying the custom fields. I need to check your test site configurations in order to reproduce the issue.

I have set the next reply to private which means only you and I have access to it.

#465036

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Yes - I see the issue now. Please allow me to consult our developers and I'll get in touch with you as soon as I know more.

#465298

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Could you please try to fix your issue by applying the following hotfix and try to reolsve your issue.
=> https://toolset.com/errata/scaffolding-not-produce-user-fields-properly/

#467086

I can confirm that the hotfix solves the problem 🙂

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.