Toolset team helped me set up custom post type and custom taxonomy to create an online learning site a few years ago. I've been using it since then without this current problem happen.
Recently, the class displays have been giving a 404 Page Not Found error. I have been able to resolve it 3 different times in 3 different ways and the issue continues to return.
This is an example of one of the class pages: hidden link
The custom post type is Online Class Chapter and the Taxonomy is Class Parts.
Once I was able to solve it this way: hidden link
Another time I resolved it by resetting the permalinks.
And another time I resolved it by using Cloudflare Under Attack mode and freeing up server resources.
I am not clear on why this is happening in the first place but it is a big problem because my users cannot access their classes.
Can you advise?
I didn't see a place to upload login information... so I guess I'm going to have to wait until you ask me for it and then we'll go from there. Meanwhile my site is down...
Hello. Thank you for contacting the Toolset support.
That is really strange thing and glad that you fix it.
We need exact step information that should lead us to reproduce the issue so I suggest you should keep close eye on steps you follow before the issue arise and share those steps that should help us to reproduce the issue.
Hi, I am not able to provide steps as I have no idea why this is happening. It happening randomly on its own. I have no idea how to reproduce the issue.
In that situation we cant help much as we do not see any other user with the same report.
I suggest you should keep close eye on the issue and try to identify on what action the issue is happening as we need something to start our investigation with.
