Thank you for getting in touch.
Would you mind allowing me to have admin access to the website so that I can have a more detailed look at this for you ?
Please let me know the Post Type and the User role that you're having the issue with.
I've enabled the private fields for your next response.
What I had to do was to remove the user role and re-create it and set it to copy the permissions from the editor role. Then I went ahead and removed all the privileges that weren't needed.