I had this all working and I recently had to turn the plugin off because of a conflict. When I turned it back on, my toolset templates were disconnected. I got my provider view loops to work on the "provider" page. Here's the problem...
I have 2 post types for providers "member" and "basic". Each provider is assigned a Divi template for either of those post types. I have 2 content templates in toolset pulling those Divi templates. When I select a provider, the information isn't loading the template for either. I'm not sure if this is a toolset connection problem or something in Divi. Honestly, it's been about a year since I made this all function so I can't remember how I got it to work the first time. Like I said it was all working properly...I didn't change anything. I feel like this is something simple that I'm missing.
I can provide a login if that's helpful. Thanks for your help with this.
I had a look at this for you and the issue seems to be coming from the Child theme. If I switch to the Parent divi theme everything works fine. I've left the Parent theme enabled so that you can check the difference.
Hi Shane,
Thanks for figuring that out. I see the code I have in my child theme functions.php. I believe at one point I had added this to force those 2 templates.
So I'm having a new issue now. I switched back to my child theme and the providers page does not look like it should. It used to have each provider with small image to left and text to the right (this is how the loop is designed). There should be a sidebar on the page. I'm not sure why that's appearing now. I've been trying to get it back but I'm not able to figure this out. I wasn't sure if that's something you had changed?
You've switched back to your child theme so now the templates defined in Toolset are not working because of the code that you're using the force the template for these pages.
Given that the Toolset template work fine when using the Parent theme i'm not sure what the issue is. It would appear the template issue that you're having is coming from your custom templates and Not Toolset.
Also I'm not seeing any sidebars on the page when I checked it. This is what i'm seeing. See Screenshot.
Can you send me a screenshot of what you're seeing ?
When I activate the Divi parent theme, the single provider post pages (each individual provider page) are displaying what the "/providers" archive page should display. Currently, the attached screenshot is what is on the "/providers" archive page.
The single provider post pages are actually displaying what should be on the "/providers" archive page. See it here: hidden link
The screenshots you attached in the last email are what each single provider post page should be displayed as. So something is wrong here.
Now, when I turn on the child theme, each single provider post page is correct in how they're displayed. But the "/providers" archive page is not displaying correctly. If you turn on the child theme and go to this page: hidden link
This is what the "/providers" archive page should look like. The search at the top and the loop of providers underneath, with the left thumbnail image and text to the right. No sidebar.
First Screenshot: is what the provider archive page should look like.
Second Screenshot: is what the provider archive page is displaying and is wrong.
Thank you for the clarity, I checked your custom archives and found that they werent setup. hidden link
hidden link
None of these archives are assigned to any post type and there isn't any content on them. Also in order to remove the sidebar you will need to use the steps in the link below as I believe the theme options in our Custom Archives won't work for Child Themes of Divi. hidden link
Given that your /providers link is an archive page, it must be created as a custom archive here hidden link
So you will need to rebuild the search here as a custom archive. Not sure why you have 2 custom archives here that are empty. However once you create the archive you can set it up as a search similar to your content template.
The content template you are using is currently loading this view here for your search
{!{wpv-view name="provider-view"}!}
As you can see in the link below i've assigned this archive to the providers archive then added your view to that archive so that it can display the search. hidden link
The next issue is that your posts themselves are assigned to the wrong content template . hidden link
They are assigned to the content template in my screenshot. To resolve this you will need to go to the correct content template which I suspect is one of these 2 hidden link hidden link
Then assign it to the Provider post type and apply it to all the posts in that Post Type.
This should restore your posts to their correct templates.
Long story short...I did whatever I could to figure out how to make everything work and this is how it happened haha. For now, I just turned on my child theme and followed the instruction you gave for how to remove global sidebars in Divi and it's looking like it should now.
I will back this up and try to implement the archive pages correctly as you explained. I'll revert to my backup if I can't get it working correctly. It really was just so hard to figure out how to make this all work. I feel like I'm pretty savvy when it comes to customizing things in WordPress but Toolset is sooooo confusing to me. And all of the instructions for how to implement things are confusing and all over the place. Not very user-friendly...but that's not your fault and I really really appreciate all of your help!
Thank you again! When I go through the steps to make things work, I'll let you know if I run into any issues!
Aimee
Happy that I was able to clarify the issue here for you. I can understand the difficulties in using Toolset, however we do have tutorial materials that can be extremely useful in assisting you with the basics of using Toolset.
