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[Resolved] Custom fields not working

This support ticket is created 5 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 2 replies, has 3 voices.

Last updated by Minesh 5 years, 7 months ago.

Assisted by: Minesh.

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#1089625
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I am trying to:
update child custom fields on main page. Keep getting errors
Link to a page where the issue can be seen:

I expected to see:

Instead, I got:

#1090102

Can I ask if this happens on all kind of browsers, after you use only Toolset and Theme Twenty Seventeen on your site?
==> Backup your site before you disable Theme and Plugins, or do this on a staging site.

We had a similar issue in the past where if you clicked very fast, twice on a save button, the JSON was parsed as you see it now.

I could however not replicate this with the currently stable versions and Toolset only.

If above steps help nothing, can you create a copy of your site when you are done testing, before you re-enable all Plugins and theme?
https://toolset.com/faq/provide-supporters-copy-site/

Then, you can send that to use along with a description where we can find the issue.

#1101594

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Well - thanks for sharing the file but the download link you shared is not working.

Can I check first on your site - could you please share wp-admin access details with problem URL where I can see the issue.
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).

I have set the next reply to private which means only you and I have access to it.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.