Custom fields lose post field control assignment randomly

This support ticket is created 4 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
8:00 – 12:00	8:00 – 12:00	8:00 – 12:00	8:00 – 12:00	8:00 – 12:00	-	-
13:00 – 17:00	13:00 – 17:00	13:00 – 17:00	13:00 – 17:00	13:00 – 17:00	-	-

Supporter timezone: America/New_York (GMT-04:00)

Tagged: Setting up custom fields, Types plugin

This topic contains 5 replies, has 2 voices.

Last updated by Christian Cox 4 years, 10 months ago.

Assisted by: Christian Cox.

Author

Posts

January 6, 2020 at 9:26 pm #1443267

tomA-6

For some reason, about 5 of our custom fields lose their post field control assignment randomly. When inspecting the post field control page the custom fields in question have lost their assignment and I have to reassign each one manually. This has occurred a few times and we're not sure how to permanently solve.

Thanks.

January 6, 2020 at 10:29 pm #1443303

Christian Cox

Hello once again -

As discussed in our chat, I have transferred the information from our discussion into a standard forum ticket. Private details will remain private. I will follow up with you tomorrow after you have had the chance to perform some tests, and we can continue investigating.

January 7, 2020 at 8:15 pm #1444993

Christian Cox

Hello, has your testing produced any meaningful results? Any errors logged in the server logs? Did the problem occur again overnight?

January 8, 2020 at 3:58 pm #1446863

tomA-6

I haven't seen the issue pop up just yet. We're monitoring it a will look a little deeper at the PHP logs and also try to trigger the error. Hopefully, the PHP MaxInputVars solved the issue, but I can't confirm that just yet.

January 8, 2020 at 10:04 pm #1447565

Christian Cox

I understand, and I will follow up with you tomorrow before the close of my week. I am unavailable Fridays and Saturdays but I will return Sunday.

January 9, 2020 at 9:46 pm #1449617

Christian Cox

Checking in - I can follow up again Sunday if necessary. Thanks!