[Resolved] Custom fields and/or templates disappeared

[Author]

Posts

[johnC-6]

My site was working fine a few weeks ago. Now, however, when I click on links created in Toolset, they are broken. When I looked in Toolset, I am seeing templates missing.

Ex: hidden link
Clicking on either the Amazon or IndieBound button results in a 404 page. These links worked fine a few weeks ago and I have not made any changes to Toolset settings since then.

[Nigel]

When visiting the site I couldn't see the links you refer to, but looking at the page source I can find links where the href attribute is an incomplete unparsed types shortcode, which appears to be where the problem arises.

Could we get access to your site to check how this is set up and see if we can determine the cause?

I will mark your next reply as private so that we can get log-in credentials from you—you may want to create a temporary admin user for us to use that you can later delete. And be sure to have a current backup of your site (a staging site would be preferable).

[Luo Yang]

Hello,

I can login into your website and see the problem.

You are using broken Types shortcodes, I have done below modifications in your website:
Edit the content template "Loop item in Books for a Country", add a shortcode block, with below codes:

<p style="clear: left;">
<a href="[types field='book-amazon-url'  output='raw'][/types]" target="_blank" rel="noopener noreferrer"><img style="width: 130px;" src="<em><u>hidden link</u></em>"></a> [wpv-conditional if="( $(wpcf-indiebound-url) eq '' )" evaluate="false"]<a href="[types field='indiebound-url' output='raw'][/types]" target='_blank" rel="noopener noreferrer"><img style="height: 50px;" src="<em><u>hidden link</u></em>"></a>[/wpv-conditional] [wpv-conditional if="( $(wpcf-book-public-domain-url) eq '' )" evaluate="false"]<a class="btn" href="[types field='book-public-domain-url'  output='raw'][/types]" target="_blank" rel="noopener noreferrer">[types field='book-public-domain-source-name'][/types]</a>[/wpv-conditional]
</p>
<hr style="margin: 5px 0; border: 15px solid white;">

Please test again, check if it is fixed, thanks

[johnC-6]

Thank you! However, I'm still unsure why it broke to begin with. I hadn't changed anything in the code in probably over a year.

[Luo Yang]

I am not sure why it is broken, it might be a compatibility issue with other plugins/theme, and as I mentioned above, it is recommended to use Shortcode block to display shortcodes.