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[Resolved] Custom field data not saving

This thread is resolved. Here is a description of the problem and solution.

Problem:

The issue here is that the user's custom fields are not saving the data.
Solution:

This is actually a known issue and was resolved in our latest types version 3.0.4

This support ticket is created 6 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 4 replies, has 2 voices.

Last updated by matthewL-7 6 years, 4 months ago.

Assisted by: Shane.

Author
Posts
#924661

Hi

For some reason I believe since the update that came out yesterday (as the issue has existed all day today and stopped working at some point yesterday), basically some custom field groups the data does not save in the fields.

On a custom post type we have several field groups, one group still works fine and the data saves to the fields when its entered in WP Admin but the other field groups when we click to update/save the post all the fields just load blank and forget what was entered.

#924801

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Matthew,

Thank you for contacting our support forum.

Our Types version 3.0.3 introduced this bug however our team is already aware of it and a fix should be coming for this in Types 3.0.4

Thanks,
Shane

#924867

Hi Shane

OK thanks when is this going to be out though? As this is a big problem.

Thanks.

#924896

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Matthew,

The update is actually available.
https://toolset.com/download/toolset-types/#changelog

Please let me know if this helps.
Thanks,
Shane

#931483

Yeah it’s working fine now 🙂 thanks