[Resolved] Custom code sets to inactive status after refreshing page

[Author]

Posts

[philipC-4]

I am trying to:
Activate custom code in toolset settings. I am able to activate the code. The status will say active. But when I refresh the page all custom code then says inactive status

Link to a page where the issue can be seen:
hidden link

I expected to see:
activated custom code

Instead, I got:
inactive custom code

[Minesh]

Hello. Thank you for contacting the Toolset support.

That is strange.

Can you please send me admin access details and what custom code snippet you are having issue with.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

[philipC-4]

Hello,

After some digging we were able to find it was a plugin we use called Docket Cache that was causing the issue.

Thank you