I have a content template that uses a toolset image block to dynamically display an image that is selected in a custom field that is made by toolset.
in the content template, i select that the wordpress image size medium should be used (300px).
here is an example media image at that size: hidden link
when editing the content template, this appears just fine. once I publish the content template and go the front end and view a post, it does not load the correct thubnail file. instead it seems to load some toolset file. it loads this one: hidden link
the new one is cropped and should not be. why is this happening?
content template: hidden link
example post: hidden link
one click log in: hidden link
a different post which uses the same content template was displaying a thubnail too small. so i tried to view the content template as that post. I noticed that the medium thubnail was not selected. so i selected it and clicked medium. this however caused the same problem with the other post to appear again
the problem post hidden link
the post with the thubnail that was too small hidden link
could you explain the what this image is and why toolset generates it? hidden link
Hello! This Jamal from the Toolset Support team. As Minesh won't be available, I'd like to continue on this ticket with you.
Currently, the logo size for "BRADLEY-SCIOCCHETTI INC." is 350x131, but the medium size is 300x300 as you can see in Settings->Media. This way, WordPress won't scale the 131px according to 300/350 as 131px is lower than 300px. So we'll need to choose a custom size where we fix the width to 300px and let WordPress scale the height 131px in the order of 300/350. Check this screenshot hidden link
We will also need to clear the Toolset Media Cache in "Toolset->Settings->Custom Content".
Can you check now hidden link
I hope this answers your question. Let me know if you still need assistance with this issue.
