Critical error installing the plugin

This thread is resolved. Here is a description of the problem and solution.

Problem:

A user reported that the website is using a very old version of the Types plugin and it shows a fatal error when trying to activate the latest version.

Solution:

Suggested to make sure WordPress, active theme, and all plugins are updated to the latest versions and then install the latest Types version, manually.

Relevant Documentation:

n/a

This support ticket is created 3 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Types plugin

This topic contains 4 replies, has 2 voices.

Last updated by josec-16 3 years, 10 months ago.

Assisted by: Waqar.

Author

Posts

March 21, 2022 at 11:58 pm #2323499

josec-16

Hello
I have a site that has the Toolset Types Ver. 2.2.2 plugin installed, I know that it is no longer supported, so I proceed to buy the version of the Toolset Types Ver. 3.4.15 plugin from https://toolset.com, without However, when installing, it shows me a critical error in the debug.log.

Attachment.

Thanks

March 22, 2022 at 5:18 am #2323575

Waqar

Hi,

Thank you for contacting us and I'd be happy to assist.

Since your website has a very old version of Toolset Types, I'll recommend the following steps to update it:

1. Please make a complete backup copy of the website and deactivate and then delete the Toolset Types plugin.

2. Download the latest Types version from the downloads page ( https://toolset.com/account/downloads/ ) and install and activate it from the admin area.

After that, automatic updates will work, for future releases, once Toolset registration is completed.
( ref: https://toolset.com/faq/how-to-install-and-register-toolset/ )

I hope this helps and please let me know if you need any further assistance around this.

regards,
Waqar

March 28, 2022 at 6:15 am #2328445

josec-16

Hi Waqar:

Hello, we did everything indicated. At first it went well, the site was stable but then we couldn't get into the admin due to a critical error (attached image).
This happened after we upgraded the php to version 7.4.

Can you tell us why the error that indicates a critical error in line 887 and why is it?

 
Fatal error: Uncaught Error: Call to undefined function simplexml_load_file() in /var/www/html/medlab/wp-content/plugins/types/vendor/otgs/installer/includes/class-wp-installer.php:887 Stack trace: #0 /var/www/html/medlab/wp-content/plugins/types/vendor/otgs/installer/includes/class-wp-installer.php(93): WP_Installer->load_repositories_list() #1 /var/www/html/medlab/wp-content/plugins/types/vendor/otgs/installer/includes/class-wp-installer.php(74): WP_Installer->__construct() #2 /var/www/html/medlab/wp-content/plugins/types/vendor/otgs/installer/includes/functions-core.php(6): WP_Installer::instance() #3 /var/www/html/medlab/wp-content/plugins/types/vendor/otgs/installer/installer.php(15): WP_Installer() #4 /var/www/html/medlab/wp-content/plugins/types/vendor/otgs/installer/loader.php(166): include_once('/var/www/html/m...') #5 /var/www/html/medlab/wp-includes/class-wp-hook.php(307): wpml_installer_instance_delegator() #6 /var/www/html/medlab/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters() #7 /var/www/html/me in /var/www/html/medlab/wp-content/plugins/types/vendor/otgs/installer/includes/class-wp-installer.php on line 887

Thank you.

regards,

José

March 28, 2022 at 6:41 am #2328465

josec-16

Hello

We already solved the problem.

Thank you anyway.

March 28, 2022 at 6:42 am #2328467

josec-16

My issue is resolved now. Thank you!