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[Resolved] Critical error for Editor role after installing Toolset Access

This support ticket is created 3 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

This topic contains 2 replies, has 2 voices.

Last updated by Arno 3 years, 1 month ago.

Author
Posts
#2354327

Hi,

I installed Toolset Access in order to prevent the Editor role to access posts. When I login as an Editor, I get this:
"There has been a critical error on this website. Please check your site admin email inbox for instructions."
The Admin can login fine though.

I have tried in two browsers and also emptied the cache. Also I tried different frontend and backend URLs, and they all result in a critical error for the Editor user role.

If I deactivate Toolset Access, there is no issue anymore.

Kind regards,
Arno

#2354345

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

Hi Arno

This is a known issue, and is already fixed in development: https://toolset.com/errata/fatal-access-error-when-non-admins-log-in/

We are just awaiting wrapping up testing to go ahead with the plugin updates that will include the fix.

Keep an eye out for the updates, or subscribe to that erratum to see when the fix is available.

#2354423

Thanks Nigel, happy to read the fix should be almost ready.