[Resolved] CRED submit button disabled

[Author]

Posts

[mikeS-30]

Tell us what you are trying to do? I have a CRED form that updates a custom user field. The button was working and then stopped (right in the middle of a demo). I copied the live environment to the staging environment, disabled all plugins minus Toolset, and re-activated plugins until I pinpointed the conflict is with Elementor.

Is there any documentation that you are following? I found this online. https://toolset.com/forums/topic/toolset-views-and-blocks-conflict-with-elementor-pro/ That page basically says to use blocks instead of views but I have a ton of views already made. For testing purposes, I downloaded blocks, disabled views, activated blocks but with Elementor running and the submit button was still disabled.

Is there a similar example that we can see?

What is the link to your site? hidden link This is a test page but although the button won't show because you'll need to be logged in. Once you reply I will send you credentials to check it out. Thank you!

[Minesh]

Hello. Thank you for contacting the Toolset support.

Yes sure. Can you please share access details so I can check how you added the form to your page.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

[Minesh]

Thank you for sharing access details but when I try to login to wp-admin using the access details you shared its not working. I get the error message:

Unknown username. Check again or try your email address.

Can you please send me working access details.

I have set the next reply to private which means only you and I have access to it.

[mikeS-30]

My bad, I forgot to hit save. The same credentials will now work.

[Minesh]

I'm able to login successfully now but I could not able to access the admin section.

Please share admin access details so that I can access admin section as well as if I need to use another login to login as frontend user , please share that as well.

Also, when I login currently and try to access the "/test-page/", its showing the following message on the page:

This content is for specific users only. If you feel you should have access to this page, please contact the Kirby Marketing Department.

Can you please share all required login access and steps so that I can see the issue.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

[mikeS-30]

Sorry about that! I'm obviously moving too fast this morning. Please reload the site and you'll have access to everything.

[Minesh]

As you can see with our Docs we have limited integration with Elementor:
=> https://toolset.com/documentation/user-guides/using-toolset-with-elementor-page-builder/

I see you have added the form to elementor popup and then link the popup with elementor button and when you click on the button it will trigger the popup that holds the form.

When I closely checked, I saw that disabled attribute has been added to submit button that is why the submit button was disabled.

I open your form in the backend and added the following JS to JS editor:
=> hidden link

jQuery(document).ready(function($){
  $('input[name="form_submit_1"]').removeAttr("disabled");
});

I can see now submit button works as expected. Can you please confirm.

[mikeS-30]

My issue is resolved now. Thank you!