Made a cred form with an image field and text field. When I edit some text in this form and save, the image is removed even though I didn't remove it and it should still be there. You can see what I mean here: hidden link
You can see the image is there (the one that says 'last days') and then I edit. I click save& close and the image is gone (text is still there though). Then I have to go in and edit again to reupload image, which then it stays... but only until I edit again.
This is the cred form: hidden link
This happens on other sites too with same situation, not just this one.
Hello and thank you for contacting the Toolset support.
Please activate PHP debugging to spot any possible errors and perform the following tests:
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/#php-debugging
Check if this issue appears when:
- Only Toolset plugins are activated. It will tell us if there is an interaction issue with another plugin.
- The theme is set to a WordPress default like Twenty Fourteen. It will tell us if there is an interaction issue with your theme.
If the problem disappears, start activating one at the time to track where the incompatibility is produced.
Check the wp-content/debug.log file for any possible errors, and also check the browser console for any errors.
If this does not help find the origin of this issue, I'll need to have access to your website to double-check the configuration of the form and the page where it is used, and I might also need to take a copy of your website for further debugging locally, let me know if that's ok for you.
I unpublished every plugin but yours and it still happens. Can you login and look to see why?
Yes, I would like to login and test it. Would it be ok if I perform the same tests(deactivating plugins)?
If the issue persists, I'll need to take a copy of your website for local debugging, would that be ok for you?
Your next reply will be private to let you share credentials safely. ** Make a database backup before sharing credentials. **
There seems to be something that removes support for featured image on posts. Check this screenshot from a test post, it does not hold the featured image at all hidden link
Then check this screenshot from my local installation hidden link
I suspect there is a custom code in the theme that disable featured image for posts. Please switch to a default theme and try again.
Make a full backup then update Toolset plugins and try again.
Please note, that a Toolset form cannot create and edit a post, it is either a create form or an edit form. This means, that both of the submit buttons "SAVE & CLOSE" and "SAVE & CONTINUE EDITING" should save the post and the form should redirect to edit form, so you can continue on the post.
I hope this helps. Let me know what you will find.
