CRED Forms have stopped appearing on my website - nor do new ones

This support ticket is created 7 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: Asia/Hong_Kong (GMT+08:00)

Tagged: Content-submission forms, Toolset Forms

This topic contains 3 replies, has 2 voices.

Last updated by Luo Yang 7 years, 4 months ago.

Assisted by: Luo Yang.

Author

Posts

July 4, 2017 at 8:04 pm #544870

pierreV-2

I have created a few CRED Forms for new posts but none appear on my website.
I have made a very basic dummy one, nothing appears (I had one which used to appear but it doesn't anymore).

Example page: hidden link should have 2 forms included.
At the bottom of each sports provider (example: hidden link) just under the related posts) there is supposed to be a "Edit" leading to a form, not there (though it is there in Layouts - see screenshots) and the link to "review this sports provider" leads to an empty page, though should have 2 forms.

Any idea what could be wrong?
Thanks

July 5, 2017 at 6:43 am #544993

Luo Yang

Dear Pierre,

The problem you mentioned above is abnormal, please check these:
1) You are using the latest version of CRED plugin, you can download it here:
https://toolset.com/account/downloads/
2) deactivate other plugins and switch to wordpress default theme, and create a new page with only CRED form shortcode, and test again.

July 5, 2017 at 8:16 am #545042

pierreV-2

Dear Luo,

I have all the latest versions of the plugins installed. I have deleted and reinstalled CRED this morning, didn't help.
All (but Toolset & Fusion) plugins deactivated, didn't help either.

I have then deactivated Fusion plugins & Avada theme and miracle it works again.
I have now reactivated all one by one (& checked everytime to find out who the culprit was...) and it still works. Very weird.

The pages I had created with a CRED Post form after the problems started don't work. I had to delete them and create a new one and now it's fine.

Any idea why that would be?

July 5, 2017 at 8:22 am #545048

Luo Yang

It seems to be a cache problem, the cache in server side might be cleared when you deactivate plugins. if the problem persists, you can start a new thread or reopen this thread, and provide detail steps to duplicate same problem.