Tell us what you are trying to do?
Submit a CRED form that creates a user
What is the link to your site? hidden link
This is a legacy CRED form that has been working fine for years. We just noticed that when trying to submit the form, which has 6 required fields, after submission, the page reloads and shows required fields for each one, unable to process.
Nothing to this form has been changed in a long time.
Hello. Thank you for contacting the Toolset support.
I will require admin access details in order to know whats going wrong with your setup as well as I would like to know are you using any Forms hook for that form?
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.
I have set the next reply to private which means only you and I have access to it.
I see you created the following form:
- hidden link
The above form is post type form to create new posts for post type "Member".
Then I see within your functions.php file the hook "cred_submit_complete" is used.
- hidden link
I see you are using post type form and using "cred_submit_complete" where you are creating the new user on fly.
You said it used to work and stop working now, to ensure there is no conflict between the third-party plugins or theme you are using:
Could you please try to resolve your issue by deactivating all third-party plugins one by one to check for any possible conflicts with any of the plugins?
- Do you see any difference?
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.
I have set the next reply to private which means only you and I have access to it.
The site is 11 Gigs.
==>
I tried couple of times but 11 Gigs is too large file to download but I've successfully created the package using the duplicator where I exclude all the media files. Please allow me to setup your site on my local computer and I will get back to you with my findings.
I see that when I deactivate the plugin "Event Espresso" plugin the form is saved successfully. It seems there is a conflict with the plugin "Event Espresso" as you are also creating new user on fly using the Toolset form's hook.
Wow, strange that when I deactivated it, it still did not work. I turned off Event Espresso and it works now. The client is not using EE at the moment, but they plan to in the near future.
Where does the conflict lie, in EE and Toolset? Is there another hook is should be using? This site is about 8 years old, so it is showing its age and some things might have changed over the years on your end (hooks). Please advise how to move forward if I need EE activated and where I can start troubleshooting.
If you are not using that plugin its not worth debugging because in future we might add some feature and "Event Espresso" plugin as well and having different releases in between.
I suggest you go ahead with your project now and when you plan to use the "Event Espresso" plugin at that time we will check with the current version available at that time of both Toolset and "Event Espresso" plugin so we can try to find the bug with the current version code base of both plugin.
If you are not using that plugin its not worth debugging because in future we might add some feature and "Event Espresso" plugin as well and having different releases in between.
I suggest you go ahead with your project now and when you plan to use the "Event Espresso" plugin at that time we will check with the current version available at that time of both Toolset and "Event Espresso" plugin so we can try to find the bug with the current version code base of both plugin.
