[Resolved] CRED Fields no longer editable

[Author]

Posts

[theW]

I am trying to:
Use my "Edit Existing User" CRED Form.
It worked perfectly months ago..
Maybe the updates requiere some adjustments.
I just realized right now but not sure when it happened.

Link to a page where the issue can be seen:
hidden link

I expected to see:

Instead, I got:

There is a problem with ’user_login’ field. Please check CRED form.

First Name
There is a problem with ’first_name’ field. Please check CRED form.

Last Name
There is a problem with ’last_name’ field. Please check CRED form.

Email
There is a problem with ’user_email’ field. Please check CRED form.

Phone
There is a problem with ’phone’ field. Please check CRED form.

Company
There is a problem with ’company’ field. Please check CRED form.

Slogan
There is a problem with ’slogan’ field. Please check CRED form.

Logo
There is a problem with ’company-logo’ field. Please check CRED form.

Website
There is a problem with ’user_url’ field. Please check CRED form.

[Luo Yang]

Hello,

You are using old version of Toolset plugins in the latest version of WordPress installation, please try these:
1) Upgrade all Toolset plugins to the latest version, you can download them here:
https://toolset.com/account/downloads/

2) I have tried to edit the user form "Edit Profile" in your website admin side, but get a PHP error:

Fatal error: Call to undefined function types_render_field() in /home3/dlhg/GSCM.updatez.me/wp-content/plugins/shared-with-me/shared-with-me.php on line 1067

It seems that there are some custom PHP codes in your website.
In case it is a compatibility problem, please deactivate other plugins, and switch to wordpress default theme 2017, and test again

3) If the problem still persists, please provide database dump file(ZIP file) of your website, also point out the problem page URL and view URL, I need to test and debug it in my localhost, thanks
https://toolset.com/faq/provide-supporters-copy-site/

[Luo Yang]

Thanks for the details, I am downloading the files, will update this thread if there is anything found

[theW]

Thank you, I appreciate your help.
By the way, that file was generated and can be imported with the "All-in-One WP Migration" Plugin
https://wordpress.org/plugins/all-in-one-wp-migration/

[Luo Yang]

It seems to be a problem of plugin "Shortcodes Ultimate" in your website, you can try these:

1) disable plugin "Shortcodes Ultimate", and test again
2) Or enable plugin "Shortcodes Ultimate", edit the post form "Edit Profile", remove the custom shortcode
[php]
[su_note note_color="#f1f1f1" radius="15"]
...
[/su_note]

and test again

[theW]

Oh wow, the [su_note] short-code was indeed causing the issue.
Thank you so much for finding it out.
After removing it, the CRED form started displaying correctly.
I'll go find an alternative for the nice round box it made.
Thanks again!