Crashes sites everytime I activate toolset.

This support ticket is created 4 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

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Supporter timezone: America/Jamaica (GMT-05:00)

Tagged: Views plugin

This topic contains 4 replies, has 2 voices.

Last updated by patriciaW 4 years, 3 months ago.

Assisted by: Shane.

Author

Posts

January 13, 2020 at 2:37 pm #1456273

patriciaW

I am trying to: I had an issue with the site crashing (white screen of death). I've disabled plugins folder then reenabled. Everytime I activate toolset it crashes again. I've updated PHP and am running Generate Press Premium. No other plugins are conflicting.

Link to a page where the issue can be seen:

I expected to see:

Instead, I got:

January 13, 2020 at 6:39 pm #1456619

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Patricia,

Thank you for getting in touch.

What you can do is to let me know what the exact error is .

To do this please follow the instructions in the link below to enable the wordpress debugging.
hidden link

Once you have done this please let me know the error.

Thanks,
Shane

January 13, 2020 at 7:27 pm #1456679

patriciaW

I have debug defined as true... don't see any errors other than it says PHP needs updating but I have done that.

January 13, 2020 at 7:49 pm #1456711

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Patricia,

Sometimes the errors do not display.

What you can do is to check the php logs for your server to see if there is any error messages there as well ?

If you're sure how to do this I would recommend that you contact your hosting provider to see if they can provide you with the information in the logs.

Thanks,
Shane

January 14, 2020 at 4:03 pm #1458127

patriciaW

My issue is resolved now. Thank you!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.