[Resolved] Crashes sites everytime I activate toolset.

[Author]

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[patriciaW]

I am trying to: I had an issue with the site crashing (white screen of death). I've disabled plugins folder then reenabled. Everytime I activate toolset it crashes again. I've updated PHP and am running Generate Press Premium. No other plugins are conflicting.

Link to a page where the issue can be seen:

I expected to see:

Instead, I got:

[Shane]

Hi Patricia,

Thank you for getting in touch.

What you can do is to let me know what the exact error is .

To do this please follow the instructions in the link below to enable the wordpress debugging.
hidden link

Once you have done this please let me know the error.

Thanks,
Shane

[patriciaW]

I have debug defined as true... don't see any errors other than it says PHP needs updating but I have done that.

[Shane]

Hi Patricia,

Sometimes the errors do not display.

What you can do is to check the php logs for your server to see if there is any error messages there as well ?

If you're sure how to do this I would recommend that you contact your hosting provider to see if they can provide you with the information in the logs.

Thanks,
Shane

[patriciaW]

My issue is resolved now. Thank you!